Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in original packaging. It must not be assembled and or disassembled. Items bought at a discounted price are final sale. There will be a 5% cancellation fee deductible for all returns or order cancellations.
To complete your return, we require a receipt of proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item that has been opened is subject to 10% restocking fee deductible from total sale price
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned after 7 days from delivery
If you wish to return or exchange your item, please email us at support@sonicteck.com. Returns can only be processed via email. Please do not call our sales line to start process for your return/exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your method of payment. It may take up to 7 business days.
Late or missing refund (if applicable)
If you have not received a refund yet, first check your method of payment again. For example: your bank account or your credit card.
Then contact your bank or your credit card company, it may take some time on their end before the refund is officially posted.
Order Cancellation
If you have placed an order and would like to cancel the order, there will be a 5% cancellation fee deductible for all cancellations.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@sonicteck.com
Gifts
If the item was marked as a gift when purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be emailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give you later, we will only refund the original buyer of the product.
Shipping
For standard shipping rates, free-shipping eligibility and shipping exceptions, please see our Shipping Policy.
To return your product, please contact us at support@sonicteck.com for further details and shipping information. You will be responsible for paying your own shipping costs for returning your product. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you are located, the time it may take for your exchanged product to reach to you, may vary. If you are shipping a product over $75, you should consider using a trackable shipping service or purchasing shipping insurance.